Online mediation
A fair way forward, handled with care
A confidential, neutral space for workplace dispute resolution. AI assists with preparation and coordination, while accredited human mediators guide the conversation and the parties decide whether to agree.
Our approach
Calm, confidential and impartial
Confidential, secure sessions
Private online rooms, with conversations kept confidential to the mediation.
Neutral accredited mediators
Independent professionals who take no side and guide the process fairly.
Considered coordination
Arrange sessions around the people involved, with time and space for preparation.
Party-led outcomes
The parties choose whether to reach an agreement. AI does not decide what a fair outcome should be.
AI-assisted mediation
More room for the human conversation
Administrative support for mediators, not automated dispute resolution.
Case summarisation
AI prepares draft summaries of case material for mediators to check, correct and contextualise before use.
Scheduling assistance
AI assists with availability and session coordination, with arrangements confirmed by the people involved.
Neutral issue-framing
AI suggests neutral ways to frame issues for mediator review, without attributing fault, taking sides or recommending a settlement.
Mediation decisions and outcomes remain with accredited human mediators and the parties. AI does not adjudicate, determine credibility or impose an agreement.
The process
What to expect, step by step
Mediation is voluntary at every stage. Either party may pause or step away, and nothing is agreed unless both are comfortable.
- 01
Initial enquiry
A confidential conversation to understand the situation and whether mediation is right for it.
- 02
Agreement to mediate
Both parties agree, voluntarily, to take part and to the ground rules of the process.
- 03
Individual sessions
Each party speaks privately with the mediator, in a secure online room, to be fully heard.
- 04
Joint session
Where appropriate, the parties come together, guided by the mediator, to explore a way forward.
- 05
Resolution
Any agreement reached is recorded clearly, with practical next steps both sides can rely on.
“Most workplace disputes are best resolved through conversation. Our role is to make that conversation possible.”
[Placeholder attribution, Head of Mediation]
Talk to us about mediation
We'll explain how the platform works and how it could fit alongside your existing policies.